Silk Oil of Morocco FAQ’S
_______________________General FAQs_______________________
Q. Does Silk Oil of Morocco have a telephone line?
A. Yes, we do! Our customer service team is available to assist you with any inquiries or questions. You can reach us at (07) 3880 3380 between 9:00 AM and 4:30 PM AEST, Monday to Friday.
Q: What should I do if I can’t get through via telephone?
A: If you’re unable to reach us by phone, it may be because our team is out of the office or the lines are busy. Please leave us a voicemail, and we’ll get back to you as soon as possible. Alternatively, you can email us directly at sales@silkoilofmorocco.com.au or connect with us via our Live ChatBox here on our website.
Q: Does Silk Oil of Morocco have a showroom or storefront where I can shop or collect an order?
A: We don't have a physical showroom or store. Instead, our website serves as your one-stop shop, offering detailed product information, images, and descriptions to help you make informed decisions. All orders are conveniently shipped directly to your door!
Q. Where does Silk Oil of Morocco ship from?
A. All our products are lovingly packed and shipped from sunny Brisbane, Australia!
Q. Where does Silk Oil of Morocco ship to?
A. We ship world-wide!
Q: What freight companies do Silk Oil of Morocco use?
A: We use a variety of reliable freight companies to ensure your order reaches you safely, including Australia Post Standard, Australia Post Express, Couriers Please, Aramex, and Toll.
Q. How much is shipping?
A. As a valued Silk customer, you’ll enjoy free shipping on all orders over $150 Australia-wide! For orders under $150, shipping costs are calculated based on the weight of your order and your delivery address.
Q: How do I return an item?
A: Before proceeding, ensure your product is eligible for return by reviewing our Returns & Refund Policy. To return an item, please complete our return form and include all necessary information.
Q. How do I find a Silk Oil of Morocco Stockist Near Me?
A. You can use our Locator to find a stockist near you. Please note that while our stockists carry a selection of Silk Oil of Morocco products, they may not have the full range due to the extensive variety we offer. We recommend contacting the stockist directly to confirm they have the specific products you're looking for. Additionally, our Locator will be updated in January/February 2025 to include any new businesses that have recently joined with a Starter Pack.
Q. Does Silk Oil of Morocco sell Testers?
A. Testers are available for purchase exclusively through Ambassador and Trade Accounts. To access them, simply log in to your account and visit the Trade/Ambassador Dashboard > Business Store > Trade Testers > Lucky Dip Testers. New testers will be restocked next week! Additionally, we’ll be adding Crystal Lucky Dip Bags in February 2025. Please note, testers are not available for all products, and availability depends on stock levels, so we recommend purchasing them when they’re in stock!
_______________________Ambassador/ Trade Account FAQ’s_______________________
Q: Do I get free freight with a Silk Trade Account?
A: Silk Trade Account holders enjoy heavily reduced trade prices, therefore standard freight charges do apply. Thank you for understanding!
Q: Does Silk Oil of Morocco offer any special deals to Ambassador and Trade Accounts?
A: Yes, we do! We offer exclusive deals every month for Ambassador and Trade Accounts. Simply log in to your account and visit the Trade/Ambassador Dashboard > Business Store > Trade Monthly Deals to explore the current offers.
Q: If I refer a customer to Silk Oil of Morocco using my referral link or discount code, do I receive commission on this sale and for how long?
A: Yes, absolutely! As a Silk Ambassador/Trade Account, when you share your referral link and a customer makes a purchase, they will be linked to you for life. This means you'll continue to earn commission on all their future purchases. To access your referral link and discount code, simply log in to your Ambassador Account and go to the Ambassador Dashboard > Referral Link. To share product-specific links, visit Ambassador Dashboard > Personalised URL Links. Don’t have an Ambassador Account yet? You can Sign up here!
Q: As an Ambassador do I need to make a purchase in order to earn commissions from my customer orders?
A: No, there’s no order requirement to earn commissions from your customer orders.
Q: As an Ambassador, do I need to make any purchases to earn my Team Bonus?
A: Yes, to qualify for the Team Bonus, a minimum of $250 in purchases per month is required. This can include your own purchases or those made by your customers!
Last updated 07/01/2025
